Customer Notifications when enabled, emails your client when an upcoming scheduled payment is due. This way, your client is not surprised of an upcoming charge and can also contact you if they anticipate any issues with the upcoming payment.
In ClientPay, you can adjust this setting by clicking your name in the top right corner, and then selecting Settings. From here click Payment Settings and scroll to the "Customer Notifications" section.
Customer Notifications Options
Never
3 days before a scheduled payment is due
5 days before a scheduled payment is due
7 days before a scheduled payment is due
This setting applies to all schedules created directly in ClientPay.
Customer Notification Example
Below is an example of the email your client will receive:
Changing the reply-to email address
If you want to change the reply-to email address of the customer notification email, you can do so in ClientPay. Click your name in the top right corner and then Settings. Next click Payment Page Settings and change the "Support Email" to the desired email.
Note: This also affects the reply-to email address for receipts and the email address displayed on payment pages.