Overview
Enabling Customer Notifications ensures your clients receive an email when an upcoming scheduled payment is due. This transparency prevents surprises regarding upcoming charges and allows clients to contact you directly if they anticipate any issues.
How to Enable Notifications
You can customize when your clients receive these reminders directly within your account settings:
Click your name in the top-right corner and select Settings.
Select Payment Settings.
Scroll to the Customer Notifications section.
Choose your preferred notification window:
Never
3 days before a scheduled payment is due
5 days before a scheduled payment is due
7 days before a scheduled payment is due
Note: This setting applies to all payment schedules created directly in ClientPay.
Managing the "Reply-To" Email Address
If you would like to change the email address your clients see or reply to when they receive these notifications:
Navigate to Settings.
Click Payment Page Settings.
Update the Support Email field to your desired address.
Important: Updating this field will also change the reply-to address for transaction receipts and the contact email displayed on your public payment pages.