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If reCAPTCHA doesn't seem to be working
Updated over a week ago
  • reCAPTCHA is a pop-up window. If you have pop-ups disabled in your browser, this feature will not work properly.

  • If your internet connection is slow, it may still be trying to load more images while you are trying to move on to the next step.

  • If you are repeatedly using the same payment page in the same browser, the browser recognizes this and will add extra layers to the verification process to ensure you are not a robot.

  • Make sure your browser is up to date.

  • Try another browser. IE is the most temperamental browser with the most reported incidents whereas Chrome seems to be the most reliable.

  • If you are using Chrome, being signed into your Google Account may boost confidence that you are a real person.

  • If reCAPTCHA seems to be stuck and won't let you move forward, try clearing your cache and cookies.

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