A charge can be partially or fully refunded six months after the original transaction date.*
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To process a refund within ClientPay click on the Refund button from the left navigation menu.
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Search for the transaction either with the client's name, invoice number, or choose a date range.
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All transactions that meet the search criteria will be returned. Click on the transaction you would like to refund.
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A modal will appear on screen where the refund can be submitted. Enter the amount to refund and click Submit Refund.

*If it has been more than six months or If you need to issue a refund to a different card not associated with the original transaction, please contact support.