Overview: Handling Chargeback Notices
Receiving a chargeback notice requires swift action. ClientPay provides dedicated assistance to help you navigate the dispute process and protect your firm's revenue.
1. Immediate Action Required
Contact us as soon as you receive a notice. Time is of the essence in these cases. To expedite the process, ClientPay will also attempt to notify you via:
Email
Phone
2. Monitor Your Deadlines
Your client’s card-issuing bank will notify your firm electronically.
Response Window: You are typically required to respond within 7–10 days.
Hard Deadlines: Always check your specific notice for the exact "respond by" date provided by the bank.
3. Gather Supporting Documentation
To prove a charge is legitimate, collect all available evidence. Highly effective documents include:
Signed authorization forms.
Proof of payment communications (emails/letters).
Documentation or logs describing the work or services provided.
4. Dispute with Confidence
Maintaining a professional tone and keeping organized, accurate records reflects positively on your business during the bank's review process.
5. Leverage Included Support
Chargeback assistance is a standard part of your processing services. Our team can provide:
Strategic advice for chargeback prevention.
Direct assistance in handling and responding to active disputes.
Contact Our Risk Team
If you have questions or need to submit documentation, please reach out to us:
Phone: 855.201.9140
Email: [email protected]