A comprehensive FAQ regarding the transition from AffiniPay to 8am, covering account security, billing continuity, and the new unified brand identity.

8am™ ClientPay Brand FAQ

Make updates to your account settings, including permissions and PCI Compliance

Account Administration

Learn how to access, download, and interpret your monthly ClientPay billing statements, including fee breakdowns and legacy report locations.

Statements Overview

How to receive your validation codes via an Authenticator application

View the list of supported browsers and platforms for ClientPay, including download links and important information regarding the retirement of Internet Explorer.

Supported Browsers

Learn how to view and download your monthly ClientPay billing statements, including information on availability, required permissions, and legacy report access.

How to Find Your Monthly Statement Summary Online

Manage your firm's core identity, contact details, and client-facing disclaimers within the ClientPay platform.

My Business Settings

To maintain the security of your funds and ensure PCI compliance, bank account updates must be handled through a verified authentication process with our support team.

How to Update Your Bank Account

Understand how ClientPay keeps your account secure and how to manage your login frequency.

Why am I being asked for a validation code?

Safely provide your website developer with API credentials without compromising your full account security.

Developer Access Guide

Learn how to update your Tax ID or EIN (Employer Identification Number) for your account.

Updating Your Federal Tax ID

Manage your team's access by adding, editing, or deleting users within your ClientPay account.

User Administration

Whether you need to temporarily pause your services or close your account permanently, our team is here to assist.

Closing or Suspending Your Account

Important information on accessing your account from outside the United States, Canada, or Australia.

🌏 Using ClientPay While Traveling

What to Do if You Receive a Chargeback Notice

Customize who in your firm receives alerts for successful and failed transactions.

Managing Payment Notifications

Identify why a fee rejection occurred and follow the steps below to correct the issue.

Resolving Rejected ClientPay Fees

Protect your firm and your clients by staying compliant with the Payment Card Industry Data Security Standard—at no additional cost.

PCI Compliance Guide

Establish clear procedures for handling sensitive client information to ensure your business remains PCI compliant.

Creating a Security Policy

Our commitment to protecting your firm and your clients through industry-leading security standards.

ClientPay Security Overview

Learn why PCI DSS matters and how ClientPay simplifies the certification process for your firm.

PCI Compliance Overview

PCI Compliance

Schedule a Training

Find answers and get help from Intercom Support and Community Experts

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