🛡️Security First
ClientPay uses validation codes as a secondary layer of protection alongside your password. This ensures that even if someone discovers your password, they cannot access your account without your authorized device.
When will I see this?
Every 30 days: As a standard security refresh.
New Sessions: Whenever a new browser, device, or incognito window is detected.
🔧 Managing Frequency (Google Chrome)
If you find you are being asked for a code every time you log in, your browser may be blocking the "cookies" that remember your device. Follow these steps to allow ClientPay to recognize your session:
Open Settings: Click the three-dot icon (⋮) in the top right corner of Chrome and select Settings.
Access Advanced: Scroll to the bottom and click Advanced.
Find Content Settings: Locate and select Content Settings to view Cookie management.
Add Exception: * Find the Allow section and click ADD.
Copy and paste
secure.clientpay.cominto the field.Click ADD to confirm.
💡 Important Note
Even with the correct browser settings, our system will still require a re-validation every 30 days. This is a non-optional security feature designed to protect your firm’s data and your clients' sensitive information.