Electronic check (eCheck) payments move funds electronically between two banks using routing and account numbers. By accepting eCheck payments, you are offering your clients more ways to pay.
Opting in to accept eCheck payments
Before you can accept eCheck payments, the owner of the account must activate eCheck within ClientPay. Follow the steps when prompted to activate eCheck in the dashboard, and accept the eCheck terms and conditions. Once completed, you will be notified eCheck will be available within 1-2 business days.
Processing Time
The eCheck processing time is 2 business days. For example, if you receive an eCheck payment before the settlement cutoff time on Tuesday, you will see this deposited on Thursday. The cutoff time is 6:00 PM CT, and is also the deadline for voiding any eCheck transactions.
*Some ClientPay users may still be on our legacy billing system, where eCheck processing time is 5 business days.
Banking holidays will affect processing time.
eCheck Returns
If an eCheck transaction cannot be completed, it will be returned. When this occurs, the transaction status will change to failed and a notification will be sent. If you need any assistance understanding a return reason, please contact our support team.